Sales Policy

Sales / Order Policy (Disclaimer)

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.

Secure Shopping Guarantee / Payment Options

The Safe Shopping Guarantee protects you while you shop so that you never have to worry about credit card safety.

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Your order information and purchase history are protected by a password that you set. If you forget your password, we will first verify your identity and then email your password to the email address you have listed in your account.

Security Policy

It is our intent to protect you against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies for protection of our customer data. All user credit card information is securely communicated using Secure Socket Layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the Internet. We also limit the information we provide to outside companies with whom we contract by limiting information to only what they require to carry out their responsibilities.

Customer Support

Order-Related E-mails

Shortly after you place an order, you’ll receive an Order Confirmation e-mail. Please the order number included in the confirmation email, in the event you need to contact us. You will also receive a confirmation of receipt from us when your gift has been delivered.

What you should know about Fresh Flower/ Same Day deliveries (Express Delivery)

Time of Delivery is unable to commit any fixed time for delivery as mentioned in Special Instructions or otherwise.

All deliveries will be made between 9 am to 9 pm on the given date. Please note, express delivery products may not be delivered along with courier products

Redirection Policy

The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

Service Level Agreements
The product will be delivered only in the cities mentioned in the List of Serviceable Cities.
The delivery might be scheduled through a Non-KABLOOM.IN vendor in event of unforeseeable circumstances. will be able to attempt delivery of your gifts only ONCE. In the event, the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :

  1. Wrong shipping/delivery address.
  2. Recipient not available.
  3. Premises locked
  4. Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
  5. Recipient refusing toaccept the delivery
  6. Delivered the product at the Gate/ Reception/ Neighbor

We try our best to make sure your gifts are delivered however, we will not be liable for the cases mentioned above
Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
We do not deliver on National Holidays and emergencies
The image displayed on the site in indicative in nature. Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date
In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers

Delivery of alcohol /wine is subject to local laws
Any preferences indicated in the CCAvenue payment page will not be entertained
We do use non-KABLOOM.IN outlets to service your deliveries in some rare cases.
Delivery of Branded Items
For non-perishable commodities, respective brand owners will be responsible for the quality of product.

Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. In such cases a written communication will be sent to the customer on email for a confirmation for the same. However, if there is no response from the customer within 24 hrs., it shall be assumed that she/he has agreed to the delivery of the alternate product

Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at
What you should know about Courier Deliveries
Domestic: All courier orders are carefully packed and dispatched from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift. Standard delivery and brand disclaimers apply.

International: All parcels are shipped from the warehouse of our partners. Once the parcels are shipped, you will receive a tracking code to help trace the order.
In the event the address provided is wrong, we regret to inform we will be unable to deliver our gifts. Courier partners sometimes have some delays due to holidays and strikes. We try our best to use the best services but some delays are unavoidable.
The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.

No time commitment for the deliveries would be entertained.
Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
Deliveries of limited flowers(roses, carnations) and products can be done in these cities
Please note, all standard disclaimers apply.
International Orders
We are happy to help you send flowers to select countries internationally.
Please provide clear addresses, city, state, zip code and other details. Our processes are very strict and gifts to wrong addresses may not be delivered and you may be charged for the same. In the event the gift has to be redelivered due to customer’s mistake, standard redelivery costs will be levied.
Providing the phone number of recipient may help us talk to the customer if delivery has to be arranged.
Due to time zone differences, please allow 24-48 hours for us to get back to you with order status.